Shipping policy
Last Updated: May 2026
Thank you for shopping with The Viral Shelf. We aim to process and deliver your order as quickly and safely as possible.
Processing Times
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next working day.
Please note that processing times may be longer during busy periods, sales, or product launches.
Shipping Times
United Kingdom
Estimated delivery time: 2–5 business days after dispatch.
International Orders
Estimated delivery time: 7–21 business days depending on destination and customs processing.
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may occasionally offer free shipping promotions.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delays
We are not responsible for shipping delays caused by:
- Courier disruptions
- Weather conditions
- Customs processing
- Incorrect shipping information provided by the customer
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 14 days of the estimated delivery date at [your email address].
We will work with the courier to help resolve the issue where possible.
Incorrect Address Information
Customers are responsible for ensuring shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Customs & Import Fees
International customers may be responsible for customs duties, taxes, or import fees charged by their country. These charges are not included in our prices or shipping fees.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: Bgeorge2009@hotmail.com
Business Name: The Viral Shelf